INTERNATIONAL RETURNS & EXCHANGES

Every Johnston & Murphy product is backed by our 150-year tradition of excellence. We will gladly refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days from receipt. Refunds will include the price of the product and any taxes and duties. Initial shipping costs will not be reimbursed. International johnstonmuphy.com orders cannot be returned to Johnston & Murphy retail or factory stores.

 

Return Process

Please contact us at jminternational@genesco.com or (615)367-7168 within 90 days of receipt of merchandise and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. If you choose to return any item for any reason, our partner, Borderfree, will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. Your shipping costs will not be refunded.

 

Exchanges

At this time we cannot process exchanges. The original item must be returned according to the process above and a new order placed. If you need assistance, please email us at jminternational@genesco.com.