Do you have questions about this product?
get answers from real customers and in-house experts with AnswerBox.
102 Questions | 128 Answers
Displaying questions 1-10Previous | Next »
Q:Do you have a cream that matches cognac?Asked on 3/10/2014 by Asian
A:I suggest the use of the Johnston & Murphy Light Brown Shoe Cream.Answered on 3/14/2014 by Thaddeus from J&M Direct
Q:I recently purchased a pair of HOLBROOK CAP TOE - Brown Calfskin/Tan Scotchgrain 20-5792. I am new to shoe cleaning, can you please tell me what color creams I should use? Because there are 2 colors on the shoe, should I buy 2 different types of color?
I know there is the balm and protector, in what order should I apply these to my shoes? And how often do I apply them? What does the balm do? and protector shoe care? Will using any of these product ruin the shoes?
Thanks!Asked on 3/5/2014 by Alex
A:Thank you for shopping with Johnston & Murphy!
The 3 basic steps to cleaning shoes is Clean, Polish, and Protect.
1. Before you apply any polish or cream, use a soft cloth to brush off any dirt and dust off of the shoe and get a clean surface. For more heavy soil, use a little ivory soap and a slightly damp cloth.
2. Apply a very small amount of cream to the shoe with a soft brush or cloth and then use a horsehair brush to shine the shoe. Since your shoes are two tone, I would recommend our neutral shoe cream.
It will give a shine to the shoes without worry of discoloration.
3. Apply our leather protectant to your shoes to help keep scuffs and other wear marks from developing. Our leather balm can be used if you find that your shoes are getting heavy creases or worn areas.
None of our shoe care products will adversely affect the quality of a J&M shoe. You need only care for your shoes once a month or once every two months depending on wear. As long as regular care is given, hard wear should not develop and your shoes should easily last over a decade with light to moderate use.Answered on 3/8/2014 by Deane (Dean) from J&M Direct
Q:What shoe cream color do you recommend for the Bordeaux color of the men's Melton Oxford?Asked on 2/28/2014 by Matt
A:I suggest the use of the J&M Cordovan Shoe Cream for the burgundy color of the Melton Cap Toe.Answered on 3/4/2014 by Thaddeus from J&M Direct
Q:Which shoe cream color is most appropriate for Cardell saddle dark brown nubuck/oak?Asked on 2/27/2014 by MavericK from Weston, FL
A:For the leather portions I suggest using the J&M Dark Brown Shoe Cream but using the J&M Suede/Nubuck Cleaning Kit for the nubuck portions.Answered on 3/4/2014 by Thaddeus from J&M Direct
Q:Which shoe cream color should I use for your Novick Brown Cap Toe Lace Up Shoes?Asked on 2/26/2014 by Scott from Dallas, TX
A:If you are not sure which shoe cream is right, you can go with the neutral, that way, there will be no issues with the wrong color being picked.Answered on 2/27/2014 by Community Answer from None
Q:I just purchased the Hutchins cap toe boot in Tan European Calfskin. What is the best color shoe cream to match these boots?Asked on 2/24/2014 by David from Princeton, NJ
A:I suggest using the J&M Light Brown Shoe Cream.Answered on 2/26/2014 by Thaddeus from J&M Direct
Q:I have the Larsey 2Cap Tan colored pair. What shoe cream would match best?Asked on 2/13/2014 by Larsey 2Cap
A:For tan leather, I suggest using the J&M Light Brown Shoe Cream.Answered on 2/24/2014 by Thaddeus from J&M Direct
Q:Is it better to use shoe creams on new shoes, prior to wearing...or should I wear the shoes a few times prior to using shoe creams?Asked on 2/4/2014 by Jeff from Tampa, FL
A:Before wearing shoes for the first time, shoe cream is not necessary but couldn't hurt. I do, however, suggest applying the J&M Leather Protector before the first wear.Answered on 2/19/2014 by Thaddeus from J&M Direct
Q:What shoe cream color should I use for tuner chuk tan? ThanksAsked on 1/30/2014 by Fahed
A:For a tan full grain leather, I suggest the use of the Johnston & Murphy Light Brown Shoe Cream. For suede, please use the Suede/Nubuck Cleaning Kit.Answered on 2/17/2014 by Thaddeus from J&M Direct
Q:I have the following shoes and would like to know which color shoe cream to use with each:
-Hattington cap toe boot: brown Italian calfskin
-J&M 1850 Tan cap toe double monk strap (marked as COL: cuoio)
Also anything special for Tan Oiled leather Copland ChukkaAsked on 1/29/2014 by TLS from OR, USA
A:For the Hattington Cap Toe boot, I suggest the use of J&M Dark Brown Shoe Cream and the tan double monk strap would probably do best with the J&M Light Brown Shoe Cream. For the Copeland Chukka, the oiled leather is intended to be a very low maintenance material, but I'd suggest using the J&M Neutral Shoe Cream from time to time.Answered on 2/24/2014 by Thaddeus from J&M Direct
Displaying questions 1-10Previous | Next »