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STANDARD ORDERS - Ground Shipping

Standard Ground Shipping will be delivered in 4 to 7 days. Deliveries are not made on holidays. J&M INSIDERS receive free Ground shipping on every order. 

EXPRESS ORDERS - FedEx 2-Day or Next Day Air

FedEx 2-Day will be delivered in 2-3 Business Days. FedEx Next Day Air will be delivered in 1-2 Business Days. To receive an express order, it must be placed prior to 12:00 PM CST Monday through Thursday. Orders placed after 12:00 PM CST will not be processed until the next business day. Orders placed before 12:00 PM CST on Friday will be delivered on Monday or Tuesday depending on the delivery method. Orders received after 12:00 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday.

Please note that this assumes all supplied information is correct and the product(s) is available in inventory.

Order Total	Ground	FedEx 2-Day Air	Next Day Air
Under $100	$7.95	$12.95	$19.95
Over $100	Free	$12.95	$19.95

• Your shipping charge is calculated based on your merchandise total prior to tax and shipping.

• Please note that your order may be shipped in multiple packages at no additional charge to you. Your e-mail confirmation will indicate if items are shipping separately.

• Our normal shipping method is via FedEx Ground. FedEx will not deliver to PO Boxes. Please enter a street address.

• Johnston & Murphy only ships to the continental US, Alaska, Hawaii & APO/FPO addresses.

• APO/FPO orders are shipped via USPS.

• Orders shipping to Alaska or Hawaii must be upgraded to 2-Day or Next Day.

If you have any questions, please call us at 1-800-424-2854 between 7am and 7pm CST Monday-Friday, or between 9am and 2pm CST on Saturday. 

 

 

Every Johnston & Murphy product is backed by our 175-year tradition of excellence. We want you to feel comfortable trying our product, so we're happy to offer free returns and exchanges.

 

We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt/return form. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Items sent to our warehouse will not be returned. Please note, Affirm orders cannot be returned to any Johnston & Murphy retail store.

 

J&M Insiders: We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 365 days of the sale date. Insiders are also eligible for the Wear Test - Try any item for 60 days. If you're not satisfied, you can return or exchange for a full refund.

 

For All Returns & Exchanges: If you would like to make a return/exchange, choose one of these options: 

 

Online Orders and Phone Orders

 

 

1. Return by Mail - Free & Easy Online Returns

 

 

Click Here to start your return and print a prepaid return label.

If you do not have your order number, contact our Customer Experience team at 800.424.2854 and we will be happy to assist you.

 

 

2.  Return in Store

 

Items can be returned to any of our Johnston & Murphy retail stores. Please note, Affirm orders cannot be returned to any Johnston & Murphy retail store.

Retail Store Purchases

 

Items purchased in J&M Retail or Factory stores can be returned in stores or through the mail. To return an item by mail, download this Return/Exchange Form. Need a prepaid label? Contact our Customer Experience team at 800.424.2854 for a return label for items placed in a Johnston & Murphy store. 

 

 

 

Our Return Address:

Johnston & Murphy Return Goods Department
1501 Winchester Highway
Fayetteville, TN 37334

 

Shipments from Alaska and Hawaii must go FedEx 2nd Day Air. Please call us at (800) 424-2854 and we will assist you with your return.

 

Returns will be processed within 7-10 business days of receipt of package to our warehouse.

 

 

How do I know what items are available for pick up at my local store?
A Pick Up at Store toggle is present at the top of each product category on our website. To browse your local store, first search by State or Zip Code and toggle the feature to display inventory at that store. 

Please note that inventory differs from store to store, so not all styles, colors, or sizes may be available nearby. If an item does not appear in stock at your local store, you can always have an item shipped directly to your home. 

Can I place an order with item(s) for pickup and item(s) to be shipped?
Absolutely. Item fulfillment method will be noted in your cart at the time of checkout so please confirm everything is as it should be before placing your order. Also note that you will be charged for separate transactions, one for the items that are fulfilled by pick up and another as your item(s) ship. You will also receive separate order numbers and email notifications for each type of order. 

If you want to pick up from multiple stores, you’ll have to place separate orders.

When will my order be ready for pick up?
If your order is placed before 2:30 pm CST, it should be ready on the same day. All other orders will be ready for pick up the next day.

When will I get charged for my order?
We will place an authorization hold on your credit card at the time your order is placed. However, your card will not be charged until after your order is picked up. 
Please note that Affirm is not a valid payment method for orders purchased online for pick up in store.  

How will I know when my order is ready for pick up?
We will send you an email notification when your order is ready for pick up with store location and store hours. 

How long do I have to pick up my order?
After we send the email notification that your order is ready for pick up, we’ll hold your order for 5 days. Don’t worry, we’ll send you a few reminders. After day 5, your order will automatically be cancelled, and the payment authorization will subsequently expire. 

Where in the store do I pick up my order?
Please alert any store associate as you enter the store or at our checkout counter. They will be able to assist you in picking up your order. 

What will I need to pick up my order?
Please be ready to present your order number (included in the email from us) and a photo ID for verification.

Can someone else pick up my order?
Yes, you may authorize someone else to pick up your order during the checkout process. They will need to provide the order number and a photo ID for verification at the time of pick up. 

How can I cancel my order? 
If you would like to cancel your order, just give us a call at (800) 424-2854. Don’t worry, if your plans change you do not pick up your order within 5 days, you order will automatically cancel and you will not be charged for the order. 

How can I return my order? 
Our free return and exchange policy applies to orders that are made online and picked up in store. Just visit www.johnstonmurphy.com/free-returns.html and adhere to the instructions under Online Orders and Phone Orders. If you would prefer to return your item in store, you can do so at any of our retail locations. 

Do you offer ship to store services?
Currently, we do not offer ship to store on merchandise that is not already available at your local store. If an item does not appear in stock at your local store, you can always have an item shipped directly to your home.
 

 

We are unable to modify or cancel your order once it has been placed. To check the status of your order Click Here.

 

What benefits do I receive as a J&M Insider?

• Special Delivery: Free Ground Shipping. All day. Every day.
• Inside Deals: You get exclusive promos and chance to shop the sale before it starts.
• Wear Test: Try any item for 60 days. Not satisfied? Return for a full refund.
• Style Council: Get a sneak peek at what our designers are working on and give us your feedback.
• Free Returns: You get 365 days to return or exchange any unworn item. No receipt needed.
• First Look: Shop new arrivals and limited edition styles before anyone else.

 

How do I become an Insider?

Click here to register your account and become an Insider today.