Free Returns & Exchanges
Every Johnston & Murphy product is backed by our 170-year tradition of excellence. We want you to feel comfortable trying our product, so we're happy to offer free returns and exchanges.
We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt/return form. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Items sent to our warehouse will not be returned. Please note, Affirm orders cannot be returned to any Johnston & Murphy retail store.
J&M Insiders: We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 365 days of the sale date. Insiders are also eligible for the Wear Test - Try any item for 60 days. If you're not satisfied, you can return or exchange for a full refund.
For All Returns & Exchanges: If you would like to make a return/exchange, choose one of these options:
1. Return by Mail - Easy Online Form
Click Here to use our easy, online form to make your return/exchange.
2. Return by Mail
Complete the return/exchange form enclosed with your order and ship it back to us using the prepaid label. Feel free to download this Return/Exchange Form if you need it. Need a prepaid label? Click here to print one. Drop off at your local FedEx location or schedule a pickup.
3. Return in Store
Our Return Address:
Johnston & Murphy Return Goods Department
1501 Winchester Highway
Fayetteville, TN 37334
Shipments from Alaska and Hawaii must go FedEx 2nd Day Air. Please call us at (800) 424-2854 and we will assist you with your return.
Returns will be processed within 7-10 business days of receipt of package.