Free Returns & Exchanges
Every Johnston & Murphy product is backed by our 170-year tradition of excellence. We want you to feel comfortable trying our product, so we're happy to offer free returns and exchanges.
We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt/return form. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Items sent to our warehouse will not be returned. Please note, Affirm orders cannot be returned to any Johnston & Murphy retail store.
J&M Insiders: We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 365 days of the sale date. Insiders are also eligible for the Wear Test - Try any item for 60 days. If you're not satisfied, you can return or exchange for a full refund.
For All Returns & Exchanges: If you would like to make a return/exchange, choose one of these options:
Online Orders and Phone Orders
1. Return by Mail - Free & Easy Online Returns
Click Here to start your return and print a prepaid return label.
If you do not have your order number, contact our Customer Experience team at 800.424.2854 and we will be happy to assist you.
2. Return in Store
Retail Store Purchases
Items purchased in J&M Retail or Factory stores can be returned in stores or through the mail. To return an item by mail, download this Return/Exchange Form. Need a prepaid label? Contact our Customer Experience team at 800.424.2854 for a return label for items placed in a Johnston & Murphy store.
Our Return Address:
Johnston & Murphy Return Goods Department
1501 Winchester Highway
Fayetteville, TN 37334
Shipments from Alaska and Hawaii must go FedEx 2nd Day Air. Please call us at (800) 424-2854 and we will assist you with your return.
Returns will be processed within 10-14 business days of receipt of package to our warehouse.