Every Johnston & Murphy product is backed by our 150-year tradition of excellence. We want you to feel comfortable trying our product; therefore, we do not charge for return shipping. If you are unhappy with your purchase, please ship it back to us using the prepaid label in the package you received or visit one of our Johnston & Murphy retail stores.
We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed.
- Complete the return/exchange information on the packing slip enclosed with your order.
- Adhere the enclosed UPS prepaid return label to the outside of the package. Make sure to keep the UPS tracking number for your records.
- Drop off package at any UPS location (ie. your office building, UPS store, etc.)
If you do not have the packing slip, please download this Return Form, or include a letter with the following information:
Reason for Return, Action (refund, J&M credit, exchange), Name, Address, Phone Number
Returns should be mailed to:
Johnston & Murphy Return Goods Department
1501 Winchester Highway
Fayetteville, TN 37334
Returns will be processed within seven business days of receipt of package.