Every Johnston & Murphy product is backed by our 150-year tradition of excellence. We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed.

RETURN INSTRUCTIONS
Return instructions are based on where you purchased your Johnston & Murphy merchandise.

Purchases made at a Johnston & Murphy Retail or Airport Store:
Return the product to any Johnston & Murphy Retail or Airport Store or contact the store where your purchase was made to arrange a UPS pick-up.

Store Locator

Purchases made at Johnston & Murphy Factory Stores:
Return the product to any Johnston & Murphy Factory Store or contact the store where your purchase was made to arrange a UPS pick-up.
 
Store Locator

Purchases made through the Johnston & Murphy Catalog or www.johnstonmurphy.com:
1)  Complete the return/exchange information on the packing slip enclosed with your order.
2)  Complete the enclosed UPS prepaid return label. Make sure to keep the UPS tracking number for your records.
3)  Drop off package at any UPS location (ie. your office building, UPS store, etc.)

If you do not have the packing slip, please download this return form, or include a letter with the following information:

Reason for Return, Action (refund, J&M credit, exchange), Name, Address, Phone Number

Catalog and Website returns should be mailed to: