FREQUENTLY ASKED QUESTIONS
ORDER MODIFICATION
We are unable to modify or cancel your order once your order has been placed.
SHIPPING AND HANDLING
Merchandise Total |
Ground Shipping |
UPS 2 Day Air |
UPS Next Day Air | | Under $50 | $8.95 | $18.95 | $28.95 | | $50.01- $150.00 | $10.95 | $20.95 | $30.95 | | $150.01- $224.99 | $12.95 | $22.95 | $32.95 | | $225 and over | FREE | $24.95 | $34.95 |
Free Ground Shipping (No Minimum Purchase) on Women's Merchandise only. Not available for international orders. Your shipping charge is calculated based on your merchandise total prior to tax and shipping. Please note that your order may be shipped in multiple packages at no additional charge to you. Your e-mail confirmation will indicate if items are shipping separately. Our normal shipping method is via UPS ground. UPS will not deliver to P.O. Boxes. Please enter a street address. If you are shipping to an APO or FPO Address, we will ship via USPS. Shipments to Alaska and Hawaii must go UPS 2nd Day Air. STANDARD ORDERS - Ground Shipping Standard Ground Shipping will be delivered in 7 to 10 business days. Deliveries are not made on weekends or holidays. EXPRESS ORDERS - UPS 2 Day or Next Day Air To receive an express order, it must be placed prior to 1:00 PM CST Monday
through Thursday. Orders placed after 1:00 PM CST will not be processed until
the next business day. Orders placed before 1:00 PM CST on Friday will be
delivered on Monday or Tuesday depending on delivery method. Orders received
after 1:00 PM CST on Friday, as well as orders placed over the weekend, will not
be processed until Monday. Please note that this assumes all supplied
information is correct and the product(s) is available in inventory. We do not
make any Saturday deliveries. If you have any questions, please call us between
7 am and 7 pm Monday-Friday at 1-800-424-2854. INTERNATIONAL ORDERS Johnston & Murphy has partnered with the international shipping solution FiftyOne to allow you to easily shop from and ship to 91 countries. For a list of countries we ship to, please click here.
RETURN INFORMATION
Every Johnston & Murphy product is backed by our 150-year tradition of excellence. We want you to feel comfortable trying our product; therefore, we do not charge for return shipping. If you are unhappy with your purchase, please ship it back to us using the prepaid label in the package you received or visit one of our Johnston & Murphy retail stores. Click here to find the Johnston & Murphy retail store nearest you. We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed.
RETURN INSTRUCTIONS
1) Complete the return/exchange information on the packing slip enclosed with your order.
2) Adhere the enclosed UPS prepaid return label to the outside of the package. Make sure to keep the UPS tracking number for your records.
3) Drop off package at any UPS location (ie. your office building, UPS store, etc.)
If you do not have the packing slip, please download this return form, or include a letter with the following information: Reason for Return, Action (refund, J&M credit, exchange), Name, Address, Phone Number
Returns should be mailed to: Johnston & Murphy Return Goods Department
1501 Winchester Highway
Fayetteville, TN 37334
Returns will be processed within seven business days of receipt of package.
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CATALOG REQUESTS
How do I receive a catalog?
We will be happy to promptly mail you (or a friend) a Johnston & Murphy catalog. Please use the link below to request a catalog. You should receive your catalog in 7 - 10 days.
Click here to get your catalog
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EMAIL OPTIONS
We send e-mails between 2-4 times a month to notify customers of new products, upcoming events and promotions. If you would like to receive e-mails from Johnston & Murphy, please click the link below.
Click here to signup to receive emails.
If you would like to be removed from our e-mail list, please email us at JMDirect@genesco.com. TOP
STORE LOCATIONS
Where is the closest store that carries Johnston & Murphy?
Johnston & Murphy has over 150 signature stores and factory outlets and is carried in over 3,000 department and specialty stores throughout the U.S. To find the Johnston & Murphy retailer nearest you, click here.
INTERNATIONAL LOCATIONS
We offer international shipping over 90 countries. Please click here for more information. Johnston & Murphy is available in locations throughout the world. Please contact our local partner to find the location nearest you. CARIBBEAN (PUERTO RICO, U.S. VIRGIN ISLANDS, BERMUDA, BAHAMAS, CAYMAN ISLANDS, DOMINICAN REPUBLIC, HAITI, BARBADOS)
Reps & Company - José M. Sarró
# 73 Placid Court St. Suite 2-B
San Juan, Puerto Rico 00907
Phone/Fax - 787-725-2929
Email - sarroj@aol.comGREECE
Vouliagemis Str. 328
Athens, Greece 17342
Phone - 30 210 9902720
Fax - 30 210 3217476
Email - info@nak.gr INDIA
Sales, Marketing & Customer Relations
Premium Retail Private Limited - Gaurav Agarwal
54-A, Elite House
Andheri Kurla Road
Andheri East
Mumbai 400093
India
Phone - 91 9970456782
Email - gaurav@elitegroup.co.in
Administration & Accounting
Premium Retail Private Limited - Gaurav Agarwal
658 Ashok Chambers, 1st Floor
J.M. Road, Deccan Gymkhana
Pune 411004
India
Phone - 91 9970456782
Email - gaurav@elitegroup.co.in JAPAN
Otsuka Shoe Company - Ted Egoshi
7th Floor, Engyo Building
7-15-14 Roppongi, Minato-ku
Tokyo, 106-0032 Japan
Phone - 1 81 3 3431 5688 Fax - 1 81 3 3431 5784
Email - t-egoshi@otsukaseika.com MEXICO
Johnston & Murphy
Plaza Carso Local A6
Miguel de Cervantes Saavedra 303
Mexico, D.F.
Phone - (55) 49-76-03-69
Hours - 11:00 AM a 21:00 PM
Email - carsojm@pavel.com.mx PANAMA
Central Sport International Inc.
Punta Pacifica
Torres de las Americas
Torre B, Piso 16, office 16-01
Panama, Republic of Panama
Phone - (507) 366-5700
Fax - (507) 366-5702
Email - Ana Cristina Gallardo ana.gallardo@sisa.com or Llaraska Brown llaraska.brown@sisa.com SINGAPORE, MALAYSIA & INDONESIA
Nautical Concept Pte Ltd
51 Bukiit Batok Crescent
#04-14 Unity Centre
Singapore 658077
Phone - 65 6316 2218 Fax - 65 6316 2219 SOUTH AFRICA
Dick Whittington Shoes - Guru Pillai
31 Old Main Road, Plessislaer
P.O. Box 105
Pietermaritzburg 3200
Republic of South Africa
Phone - 2733 398 1124
Email - guru@dickwhittington.co.za SOUTH KOREA
PanAsia Trade Co., Ltd - Jeon Yohan
135-917,Gangnam-gu Eonjuro 542
(Yeoksam) Goodman Tower 1F
Seoul, South Korea
Phone - 82 2 581 3963
Fax - 82 2 581 3964
Email - panasia@panasiatrade.co.kr SWEDEN, DENMARK & FINLAND
PL Trading
Nåntuna Backe 41
Uppsala State
757 59
Phone - 46 18 243013 Fax - 46 18 107230
Email - info@pl-trading.se
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COMFORT FEATURES
What type of comfort systems are available in Johnston & Murphy footwear?
We manufacture our footwear with three comfort systems exclusive to Johnston & Murphy: The Trampoline Cushion System®, The Signature Comfort System™ and The Optima ® Cushion System. To view styles available with these comfort systems, click below. http://www.johnstonmurphy.com/category_listing.aspx?c=685 TOP
REFURBISHMENT SERVICE
Does Johnston & Murphy offer a refurbishment service?
Our unique refurbishment service maximizes your investment by extending the life of select Johnston & Murphy shoes and assuring that you look consistently well-groomed. Send our master craftsmen your worn pair of select Johnston & Murphy shoes, and they'll refurbish them to look and feel virtually brand new. We offer a wide range of services, including full soles and heels, refinish of the upper, replacing insoles, and more. Refurbishment usually takes 3 -4 weeks from the time we receive your shoes, depending on the service required. Please call us at 800.424.2854 for more information or click on the link below to visit to our Refurbishment page.
Refurbishment Service
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HARD-TO-FIND SIZES
How can I locate the shoes in my size?
To see a selection of shoes available in your size, use the FILTER at the top of each footwear page. Simply select your size and width from the dropdown menus and click search. All styles that are available in your size will be displayed. TOP
SHOE CREAMS
Which Johnston & Murphy shoe cream do I use to polish my shoes?
The following is a guide for matching our shoe creams and leather colors:
Leather:
Antique Saddle Tan - Medium Brown or Tuscan Brown
Dark Mahogany - Dark Brown
Dark Brown - Dark Brown
Antique Chestnut - Medium Brown or Tuscan Brown
Antique Mahogany - Dark Brown or Tuscan Brown
Brown - Medium Brown
Walnut - Dark Brown
Tan - Light Brown
Dark Mahogany - Dark Brown
Teakwood - Medium Brown or Tuscan Brown
English Tan - Tuscan Brown
Hawthorne - Tuscan Brown
Burnished Saddle Tan - Light Brown
Mahogany - Dark Brown
Whiskey - Light Brown
Alligator:
Brown Alligator - Dark Brown or Tuscan Brown
Click to see all shoe care accessories
EMPTY CART MESSAGE
Why do I get a message that my cart is empty after placing an item in the cart?
This typically is the result of your browser having "cookies" turned off or your security settings set to "high". Please check these settings. For instance, in Internet Explorer you can do the following:
Select Tools from the menu bar, then Internet Options. Click on the Security tab. Make sure the setting is set no higher than the "medium" level. Use the same steps on the Privacy tab. If the problem continues, please call 1.800.424.2854 between 7 a.m.- 7 p.m. CST Monday-Friday to speak to one of our Customer Service Representatives. TOP
USE OF COOKIES
Does the Johnston & Murphy website use Cookies?
If you are placing an item in your cart and receive a message that
your cart is empty, check your browser's security
settings. This problem will occur if your browser's security settings
are set to "High". Change the setting in your browser to "Medium" if
this problem occurs. If the problem persists, contact our Call Center at 1.800.424.2854.
What is a cookie? A cookie is a piece of information that is sent to your computer's hard drive to help our site recognize you when you return to our site. Cookies are used as a standard practice by many sites. An example of how we use this function could be if you started to place items in your shopping cart, but then for some reason had to leave our site or shut off your computer. When you return to our site, the cookie would enable our site to recognize that you have returned and all the items you placed in your cart during an earlier session would still be in your shopping cart.
We also use cookies to determine the number of people that come to our site. It is important for us to understand the number of new customers using our site. When your computer accepts the cookie, we are able to record that session as a new visitor to our site.
As important as cookies are to our site, we understand that this might make you uncomfortable. If you would prefer to not accept cookies from ours or any other site, you can modify the setting on your specific web browser to not accept them. Please refer to your browser's online help feature or the user's manual for instructions on how to do this.
AFFILIATE PROGRAM
Does Johnston & Murphy have an affiliate program?
For information about our affiliate program, visit our affiliate site.
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