We are unable to modify your online order by adding or removing items once your order has been confirmed.  If you wish to cancel your order, please contact us between 7am and 7pm Monday - Friday at 1-800-424-2854.

Merchandise Total	Ground Shipping	UPS 2 Day Air	UPS Next Day Air
Under $50	$8.95	$18.95	$28.95
$50.01- $150.00	$10.95	$20.95	$30.95
$150.01 - $224.99	$12.95	$22.95	$32.95
$225 and over	FREE	$24.95	$34.95

Please note that your order may be shipped in multiple packages at no additional charge to you. Your e-mail confirmation will indicate if items are shipping separately.

Our normal shipping method is via UPS ground. UPS will not deliver to P.O. Boxes, APO or FPO Addresses. To ship to an APO or FPO Address, please see instructions below.

Shipments to Alaska and Hawaii must go UPS 2nd Day Air.

STANDARD ORDERS - Ground Shipping

Standard Ground Shipping will be delivered in 7 to 10 business days.  Deliveries are not made on weekends or holidays.

EXPRESS ORDERS - UPS 2 Day or Next Day Air

To receive an express order, it must be placed prior to 1:00 PM CST Monday through Thursday. Orders placed after 1:00 PM CST will not be processed until the next business day. Orders placed before 1:00 PM CST on Friday will be delivered on Monday or Tuesday depending on delivery method. Orders received after 1:00 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct and the product(s) is available in inventory. We do not make any Saturday deliveries. If you have any questions, please call us between 7 am and 7 pm Monday-Friday at 1-800-424-2854.

SHIPPING TO APO AND FPO ADDRESSES

Johnston & Murphy is proud to serve our men and women in military service overseas. We offer two shipping options. We will ship standard UPS at no charge to the address of friends and loved ones inside the continental US or ship via USPS Express directly to you. The charges for USPS may vary from our standard shipping rates. For more information, please call us at 1-800-424-2854 between 7 am or 7 pm cst or email us at JMDirect@genesco.com.

Every Johnston & Murphy product is backed by our 150-year tradition of excellence. We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed.

RETURN INSTRUCTIONS
Return instructions are based on where you purchased your Johnston & Murphy merchandise.

Purchases made at a Johnston & Murphy Retail or Airport Store:
Return the product to any Johnston & Murphy Retail or Airport Store or contact the store where your purchase was made to arrange a UPS pick-up.

Store Locator

Purchases made at Johnston & Murphy Factory Stores:
Return the product to any Johnston & Murphy Factory Store or contact the store where your purchase was made to arrange a UPS pick-up.
 
Store Locator

Purchases made through the Johnston & Murphy Catalog or www.johnstonmurphy.com:
1)  Complete the return/exchange information on the packing slip enclosed with your order.
2)  Complete the enclosed UPS prepaid return label. Make sure to keep the UPS tracking number for your records.
3)  Drop off package at any UPS location (ie. your office building, UPS store, etc.)

If you do not have the packing slip, please download this return form, or include a letter with the following information:

Reason for Return, Action (refund, J&M credit, exchange), Name, Address, Phone Number

Catalog and Website returns should be mailed to:

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How do I receive a catalog?

We will be happy to promptly mail you (or a friend) a Johnston & Murphy catalog. Please use the link below and fill in the required information. You should receive your catalog in 7 - 10 days.

Click here to get your catalog

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We send e-mails between 2-4 times a month to notify customers of new products, upcoming events and promotions. If you would like to receive e-mails from Johnston & Murphy, please click the link below.

Click here to signup to receive emails.

If you would like to be removed from our e-mail list, please email us at JMDirect@genesco.com.

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Where is the closest store that carries Johnston & Murphy?
Johnston & Murphy has over 150 signature stores and factory outlets throughout the US. To find the Johnston & Murphy retail store or factory outlet nearest you, click here. Johnston & Murphy is also carried in over 3,000 department and specialty stores throughtout the country; please call 800-424-2854 to locate the dealer in your area.

We offer international shipping to 92 countries.  Please click here for more information.

Johnston & Murphy is available in locations throughout the world.  Please contact our local partner to find the location nearest you. 

CANADA
The Indeka Group
2120 Bristol Circle
Oakville, Ontario
L6H 5R3
Canada
Phone - 905-829-3000  Fax - 905-829-4800
Email - customerservice@indeka.com

CARRIBBEAN, CENTRAL & SOUTH AMERICA  (BERMUDA, COLOMBIA, DOMINICAN REPUBLIC, GUATEMALA, PANAMA & PUERTO RICO)
Reps & Company - José M. Sarró
# 73 Placid Court St. Suite 2-B
San Juan, Puerto Rico 00907
Phone/Fax - 787-725-2929
Email -sarroj@aol.com

MEXICO
Pavel, S.A. de C.V.
Amores 1166-6
Mexico, D.F. 03100
Mexico
Phone - (52 55) 3003 2770  Fax - (52 55) 5545 8664
Email - pavel@pavel.com.mx

SINGAPORE, MALAYSIA & INDONESIA
Nautical Concept Pte Ltd
51 Bukiit Batok Crescent
#04-14 Unity Centre
Singapore 658077
Phone - (65) 6316 2218  Fax - (65) 6316 2219

SOUTH AFRICA
Dick Whittington Shoes (Pty) Ltd.
Old Main Road, Plessislaer
P.O. Box 1-5
Pietermaritzburg 3200
Republic of South Africa
Phone - 27 33 3981124  Fax - 27 33 3981465

SWEDEN, DENMARK & FINLAND
PL Trading
Nåntuna Backe 41
Uppsala State
757 59
Phone - 46 18 243013  Fax - 46 18 107230
Email - info@pl-trading.se

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What type of comfort systems are available in Johnston & Murphy footwear?

We manufacture our footwear with three comfort systems exclusive to Johnston & Murphy: The Trampoline Cushion System®, The Signature Comfort System™ and The Optima ® Cushion System. To view styles available with these comfort systems, click below.

http://www.johnstonmurphy.com/category_listing.aspx?c=685

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Does Johnston & Murphy offer a refurbishment service?

Our unique refurbishment service maximizes your investment by extending the life of select Johnston & Murphy shoes and assuring that you look consistently well-groomed. Send our master craftsmen your worn pair of select Johnston & Murphy shoes, and they'll refurbish them to look and feel virtually brand new. We offer a wide range of services, including full soles and heels, refinish of the upper, replacing insoles, and more. Refurbishment usually takes 3 -4 weeks from the time we receive your shoes, depending on the service required. Please call us at 800.424.2854 for more information or click on the link below to visit to our Refurbishment page.

Refurbishment Service

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How can I locate the shoes in my size?

To see a selection of shoes available in your size, use the "Shop by Details" section on the left side of each footwear page. Simply select your size and width from the dropdown menus and click search. All styles that are available in your size will be displayed.

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Which Johnston & Murphy shoe cream do I use to polish my shoes?
The following is a guide for matching our shoe creams and leather colors:

Leather:
Antique Saddle Tan - Medium Brown or Tuscan Brown
Dark Mahogany - Dark Brown
Dark Brown - Dark Brown
Antique Chestnut - Medium Brown or Tuscan Brown
Antique Mahogany - Dark Brown or Tuscan Brown
Brown - Medium Brown
Walnut - Dark Brown
Tan - Light Brown
Dark Mahogany - Dark Brown
Teakwood - Medium Brown or Tuscan Brown
English Tan - Tuscan Brown
Hawthorne - Tuscan Brown
Burnished Saddle Tan - Light Brown
Mahogany - Dark Brown
Whiskey - Light Brown

Alligator:
Brown Alligator - Dark Brown or Tuscan Brown

Click to see all shoe care accessories   

Why do I get a message that my cart is empty after placing an item in the cart?

This typically is the result of your browser having "cookies" turned off or your security settings set to "high". Please check these settings. For instance, in Internet Explorer you can do the following:

Select Tools from the menu bar, then Internet Options. Click on the Security tab. Make sure the setting is set no higher than the "medium" level. Use the same steps on the Privacy tab.

If the problem continues, please call 1.800.424.2854 between 7 a.m.- 7 p.m. CST Monday-Friday to speak to one of our Customer Service Representatives.

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Does the Johnston & Murphy Web Site use Cookies?
If you are placing an item in your cart and recieve a message that your cart is empty, check your browser's security settings. This problem will occur if your browser's security settings are set to "High". Change the setting in your browser to "Medium" if this problem occurs. If the problem persists, contact our Call Center at 1.800.424.2854.

What is a cookie? A cookie is a piece of information that is sent to your computer's hard drive to help our site recognize you when you return to our site. Cookies are used as a standard practice by many sites. An example of how we use this function could be if you started to place items in your shopping cart, but then for some reason had to leave our site or shut off your computer. When you return to our site, the cookie would enable our site to recognize that you have returned and all the items you placed in your cart during an earlier session would still be in your shopping cart.

We also use cookies to determine the number of people that come to our site. It is important for us to understand the number of new customers using our site. When your computer accepts the cookie, we are able to record that session as a new visitor to our site. As important as cookies are to our site, we understand that this might make you uncomfortable. If you would prefer to not accept cookies from ours or any other site, you can modify the setting on your specific web browser to not accept them. Please refer to your browser's online help feature or the user's manual for instructions on how to do this.